Refunds & Exchanges
*See also, Pricing Policy at the bottom of this document
We want you to enjoy the products you purchase from our store and enjoy your shopping experience with us. On this page you will find details about how to return or exchange your purchases made online.
*Stock Levels Subject to availability at time of Purchase / Processing
Refund and exchange policy and instructions
If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products (other than gift cards or seconds) in the country in which they were purchased, subject to the following conditions :
- Items must be returned within 14 days of purchase with the original receipt or other proof of purchase
- You must provide your name and address
- The returned items must not be swimwear, underwear, earrings, cosmetics or stock clearance items
- The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-4 above.
You are responsible for any costs associated with returning the item to us including any currency conversion costs.
Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.
Faulty items returns
If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.
Please note that any additional cost incurred due to currency conversion will not be refunded, and are considered the responsibility of the customer.
Return instructions for online purchases
All Hector Marcus purchases made at www.hectormarcus.com can be exchanged or refunded by return post.
Online returns via return post
If you wish to return or exchange an item purchased online via post, please contact us during the hours of 8:30am to 5:30pm AEST Monday to Friday (excluding public holidays) on email as below:
- Email: email@example.com
Please provide the following information so we can assist you as quickly as possible:
- Your name
- Date your order was placed, if applicable
- Your Sales Order Reference Number, if available
- Your tracking number, if available
- Brief description of the problem you are experiencing
Conditions 1-6 of the Returns and Exchanges Policy (above) are met.
- You must provide the packing slip (received in the online order package).
- You must provide a printed copy of the receipt or invoice for the purchased item (this is emailed to you as confirmation of your purchase).
- You must provide identification matching the name and shipping address on the packing slip or invoice.
- Purchases will only be refunded or exchanged for the amount stated on the invoice less any discounts/offers applied.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of April 1st, 2015. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.
©TM Hector Marcus
September 2017. All Rights Reserved.